Refund & Returns Policy
Thank you for shopping with Kapoth.
We strive to ensure every purchase meets your expectations. If you are not completely satisfied with your order, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return, items must:
- Be unused and in their original packaging.
- Be in the same condition as received.
- Be accompanied by proof of purchase or order confirmation.
Non-returnable items may include:
- Perishable goods
- Personal care products
- Opened healthcare products, supplements, or medicines
- Electronics that have been opened, used, or activated
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed within 5–7 business days through your original payment method.
Please note that shipping charges are non-refundable unless the item received was defective, damaged, or incorrect.
Exchanges
We only replace products if they are:
- Defective
- Damaged during shipping
- Incorrectly delivered
To request an exchange, please contact us within 7 days of delivery.
How to Request a Return or Exchange
Email us at info@kapoth.co with the following details:
- Order Number
- Reason for Return or Exchange
- Photos of the product (if applicable)
Our support team will review your request and provide further instructions.
Important Notes
- Returns sent without prior authorization may not be accepted.
- Kapoth reserves the right to reject a refund or exchange request if the item is not returned in its original condition.
- Returned products must be properly packaged to avoid damage during transit.
If you have any questions regarding returns or refunds, please contact us at:
Email: info@kapoth.co
Phone: +1 (571) 290-9745
Thank you for choosing Kapoth. Your satisfaction is important to us, and we are committed to providing a reliable and transparent shopping experience.